Your Wellbeing Above All – Our COVID-19 (Coronavirus) Message - Fairmont Hot Springs Resort
FHSR - COVID-19 Message

Latest update: March 23rd, 2020

Your Well-being Above All

 

This has no doubt been an incredibly challenging time. We, like the rest of the world, have been closely tracking every new development related to COVID-19 (Coronavirus) and have been in constant contact with provincial and local health officials for guidance.

We are in the people business. The health, safety and well-being of our people, the Columbia Valley communities, our team members, guests and visitors have been our priority and focus. We know each decision we make has a broad impact far and beyond our operations.

In light of the current national and global crisis and based on the British Columbia government’s declaration of a provincial state of emergency, it is our duty and responsibility to protect all of our stakeholders.

We have made the tough decision to temporarily close our Resort and all operations as of 4pm MST, on Tuesday, March 17th, 2020, until it is advisable to re-open.

It is our social responsibility and the right thing to do under the current circumstances and a crucial measure in the national and global fight against the virus.

This was not an easy decision to make, as we deeply considered the impact it will have on our guests, loyal pass holders, members, visitors, employees, and the people and businesses in our community.

People may also wonder why we are not giving more notice ahead of this closure. We understand the challenges this creates, but our priority is to minimize any additional health and safety issues from operating in further uncertainty.

 

Key points to note:

Accommodations

Guests with upcoming reservations will receive a full refund for any deposits or fully pre-paid lodging. Alternatively, our reservation team will be happy to move your booking to a future date without any change fees. Please contact us at 1.800.663.4979 if you wish to change your reservation. Call volumes are higher than usual however we will return voicemails within 48 business hours.

At this time we are taking new reservations from June 1st, 2020 onward. Please book your reservation online.

Please sign up for our eNewsletter for the latest updates.

 

Public Pools and Lodge Guest-Exclusive Pool

All public and guest-exclusive natural mineral hot springs pools are temporarily closed and we will post updates on this page as they become available – we appreciate your patience. Please sign up for our eNewsletter for the latest updates.

Pool Pass Policies for those guests affected by the temporary pool closure

12 Months Passes:

For anyone who currently holds an unexpired 12 Months Pass: We will extend any 12 Months Passes by the time from when our public pools temporarily closed to the time we will re-open.

For example: Should your 12 Months Pass expire on March 31, 2020 and we will re-open on April 30, 2020, we will extend the validity of your 12 Month Pass until May 31, 2020.

Spring Passes April – June 2020:

Guests who have purchased their Spring Passes for April – June 2020 will be able to use their passes in the month of September 2020.

Multi-Day Passes and any unused Day Passes will not expire.

 

Food & Beverage

All Food & Beverage outlets are temporarily closed.

 

Ski Area, Snow School & Ski Rental

The Ski Area, Snow School & Ski Rental are closed for the 2019-2020 season.

Ski Pass Policies for those guests affected by the early closure

2020 H2O Cards:

Guests who have picked up this season’s H2O card and have used some of their visits: We will honor any cards with any unused visits during our 2020-2021 season.

Guests who have picked up this season’s H2O card but have not used them at all: We will honor any cards with any unused visits during our 2020-2021 season.

Guests who have purchased this season’s H2O card but have not yet picked their card up: We will honor any cards with any unused visits during our 2020-2021 season.

Please note: H2O Cards are fully transferable and they can be given as gifts to family and friends.

2019-2020 Season Passes:

Guests who have been using their season pass: In order to compensate for our unforeseen early closure, we will extend the 2020-2021 Super Early Bird Sale until June 30, 2020 instead of April 30, 2020.

Guests who have purchased this season’s pass but have not picked the pass up: These passes will be valid for our 2020-2021 season.

 

Retail, Spa, Activity & Experience Centre, Gym

Our retail Poolside Shop, Natural Springs Spa and our Activity & Experience Centre are temporarily closed. We are not able to take any further appointments for our Natural Springs Spa at this time. Please sign up for our eNewsletter for the latest updates.

Guests who have purchased Gym Passes and they have not yet expired: We will extend these passes by the time from when our gym temporarily closed to the time we will re-open.

 

RV Resort and Spruce Grove Campground

Guests with reservations for stays until April 30, 2020 will have a choice of moving their booking to a future date without any change fees or cancel their reservation at 50% of our usual cancellation fees (1 night deposit). Please contact us at 1.800.663.4979 if you wish to change your reservation. Call volumes are higher than usual however we will return voicemails within 48 business hours.

At this point we are unable to take any new reservations until such time we know the exact date when we can safely open our RV Resort and Spruce Grove Campground. We hope that this will happen soon at which time we will start to take bookings again. We will post updates on this page as they become available – we appreciate your patience. Please sign up for our eNewsletter for the latest updates.

 

Golf Operations

At this time we are unable to give an exact opening date of our three golf courses, including the golf shops, Dapper’s Landing and Mountainside Grille until we can ensure the health and safety of our members, guests and staff. We hope that with the national and provincial measures in place to fight the virus we will be able to announce a soft-opening date soon, should the weather and course conditions permit. We will post updates on this page as they become available – we appreciate your patience. Please sign up for our eNewsletter for the latest updates.

We will review annual membership policies as soon as we will be able to announce a soft-opening date. Golf Books of 10 do not expire and are fully transferable.

 

These are unprecedented, challenging times for everyone. In the coming hours, days and weeks we will do whatever we can to assist impacted guests and team members. Please be patient with our team members while we navigate these uncharted waters and do the right thing.

We understand that this is very disappointing. However, we look forward to welcoming our team members, community, loyal guests and visitors to our Resort when it is safe and advisable to reopen. In the meantime: Please take care of each other and we look forward to taking care of all of you soon.

Vivek Sharma
CEO – Fairmont Hot Springs Resort

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