SPRUCE GROVE CAMPGROUND

1. All changes to an existing reservation are subject to a minimum $25 change fee. These fees are non-refundable.
2. Multiple changes will result in multiple change fees.
3. All reservation cancellations will result in a minimum 3-night non-refundable charge (2 night and 1 night charge respectively for lesser stays).
4. Full payment will be forfeited for all cancellations made within 7 days prior to arrival date.
5. Booking credit will be given for mandatory evacuation only. All evacuation credits will expire at the end of the issued calendar year.
6. After check-in, no refunds will be given for an early departure, regardless of reason, no exceptions.
7. Refunds will not be given for inclement weather or excessive heat/sunshine, wildlife, insects, air/water quality, excessive weeds, fire or liquor bans, personal vehicle or trailer trouble, getting lost, road construction or road closures, Spruce Grove Campground conditions (i.e., poor customer service, unsatisfactory conditions etc.) or eviction.
8. Refunds will not be given for pre-existing medical conditions that may trigger during your stay (i.e., Asthma attack from campfire or wildfire smoke, a reaction to an insect sting/bite) or if a member of your party becomes ill but does not require medical attention.
9. Refunds will not be given for change of plans due to arrangements falling through (i.e., childcare, pet care or getting called into work).
10. Refunds will not be given for reducing number of nights once checked in.
11. If a technical issue occurs during the booking process or making changes through the online reservation portal a refund can be made.

Please help us make every guest’s stay a pleasant one. The following regulations are for the enjoyment and protection of all our guests:

1. Check-in time is between 2pm - 8:30pm MST. Long weekends may vary. Check-out time is prior to 11am MST.
2. Please make travel arrangements accordingly as early check-ins are not permitted. Not all sites are able to accommodate awnings.
3. Fairmont Hot Springs Resort (FHSR) reserves the right to deny access to our property and services for any reason.
4. The reservation holder accepts all responsibility for any member of the party and/or all visiting guest(s).
5. Please be a courteous camper and keep all noise levels to a minimum. Quiet time is 10:30pm – 8:30am.
6. We are a pet friendly Campground; please read our pet policy.
7. As Spruce Grove Campground is family friendly we have a zero-tolerance policy for public intoxication and vulgar language. Violation of this will result in immediate eviction and involvement of law enforcement if necessary.
8. Spruce Grove Campground has a zero-tolerance policy for threatening or verbal abuse towards all staff members. Violation of this will result in immediate eviction and involvement of law enforcement if necessary.
9. Wood burning fires are permitted. All Fire Bans must be observed. Propane firepits are available at the Spruce Grove Office for rent or sale.
10. Children under 12 must be accompanied by an adult while in the outdoor pool.
11. Do not leave any food, waste, or garbage in or around your site as it attracts wildlife. There are Bear Bin garbage bins provided throughout the park.
12. Any site that leaves food, waste, or garbage unattended or leaves behind a mess after check-out will be charged a $75 cleaning fee.
13. Alcohol, Cannabis, Smoking, and Vaping may be consumed on the registered site but is prohibited in all public areas of the Spruce Grove Campground.
14. Generators are permitted in the non-serviced sites at Spruce Grove Campground, with a maximum of 4 hours per day between 10:00am – 5:00pm. Unattended generators are not permitted.
15. Fireworks are prohibited on all FHSR property. Use of Fireworks will result in immediate eviction.
16. FHSR assumes no responsibility for loss or damage to personal property, injury to person or pets.
17. No parking on any roadway, laneway, or site other than your own. Violations will be dealt with accordingly and may result in being towed to an approved parking area at owner’s cost. The Campground's speed limit is 10km/hr.
18. Please do not disrupt the natural ecosystem or the curated grounds greenery of the FHSR property. Leave all tress, plants, flowers. rocks etc. as they are.
19. Please refrain from use of damaging products on FHSR trees. This includes but is not limited to nails, screws, hooks, axes etc.
20. Fairmont Hot Springs Resort is a drone free property due to the proximity of the airport. This is a Transport Canada regulation; violators will be fined according to Federal regulations.

We are pet-friendly, but please make sure your furry friends know the rules:

1. No charge for a maximum of two pets; additional pets are $5.00 per pet, per day
2. A maximum 6 foot (3m) hand-held leash is required whenever the animal is being walked on Resort property
3. Pets must be accompanied by an adult at all times
4. Please do not tie your pets to picnic tables or a ground anchor
5. Please refrain from using pet enclosures
6. The owner of the pet(s) is responsible for the immediate pick up & deposit of waste into the garbage bins located around the RV Resort; doggie bags are located throughout the Resort
7. Please respect other guests when walking your pets around the RV Resort
8. Pets are not permitted in the pool area, playground, rest rooms, laundry, picnic shelter or any other indoor common areas
9. Please be a good neighbour. If your pet is disturbing other guests, you will be asked to control your pet
10. Cats are allowed at the RV Resort, but may not roam freely & must remain in the RV or on a leash

If you have any questions or concerns, please contact us at 1.800.663.4979 option 6.

We love seeing pets at the Resort, but these rules must be followed at all times. We will have to ask your pet to leave the RV Resort if they break the rules and no refunds will be provided if you are required to leave the Resort.

Living In Bear Country