RV Resort Policies - Fairmont Hot Springs Resort

RV Resort Policies

Please view our COVID-19 Policies and Procedures before making a reservation.

Frequently Asked Questions and Policies

Frequently Asked Questions
These can be found posted by the front door of the RV Office, at each washroom, on the website and on the back of map you were given at check-in. Please read the policies and regulations carefully.
CALL 911. The 911 Operator will need to know where you are located (Fairmont Hot Springs RV Resort, 5225 Fairmont Resort Rd, Fairmont Hot Springs, BC), your site number and a contact number for you.
Resort Security can be contacted at 250.345.6311. If you have a security issue during the RV Office hours please contact us at 250.345.6033 or 1.800.663.4979 ext 6033.
We are an RV Resort only. Tenting is not permitted.
Lawn care is on-going throughout the week but we mow the lawns on Wednesday and Thursday, so we ask that all lawn furniture is removed from grassy areas at on these days. In order to keep our beautiful grass green, the automatic sprinklers will be watering between midnight and 5am, please remove all lawn furniture you would prefer to stay dry.
Due to our irrigation system we also ask that you refrain from placing any stakes and posts into the grass.
We do advise that you use a water pressure regulator.
We offer free Wi-Fi throughout the RV Resort. We suggest finding the strongest signal for the area of the Resort you are located in (fhsr-hotspot, fhsr-cabins, fhsr-RV1, RV2, RV3 or RV4). There is no password required- you can simply log-in.
We have hiking and biking trails on our resort – please pick up a trail map at the RV Office. Although we are not familiar with all the trails we will do our best to guide you in the right direction. Please be aware that we do have wild animals in the area – never approach wild animals; always hike in a group and make noise. Please read “Living in Bear Country” below for more information.
Cancellation Policy

A non-refundable and non-transferable deposit fee is required for all reservations at the time of booking. Any changes in your reservation will result in a $25.00 change fee plus applicable taxes. All changes must be within the same season as the original reservation.

Reservations must be paid in full upon check-in. Longer-term stays take priority, and we reserve the right to relocate a reservation. 

  1. A two night non-refundable and non-transferable deposit will be take at the time of booking. If reserving for one night, a one night non-refundable and non-transferable is required.
  2. Long weekend bookings: a three night minimum booking is required for all long weekend bookings and a three night non-refundable and non-transferable deposit will be required.
  3. A valid credit card is required upon reservation and at check-in.
  4. Reservations may be made up to one calendar year in advance of your requested booking date.
  5. All prices subject to change without notice.
Rules and Regulations
Please help us make every guest’s stay a pleasant one. The following regulations are for the enjoyment and protection of all our guests:
  1. Arrival time is from 2pm MST onward. Departure time is prior to 11am MST.
  2. Tenting is not permitted.
  3. Please only one RV and vehicle per site.
  4. Truck campers are welcome; campers must remain mounted on the truck at all times.
  5. Unfortunately we are not able to accommodate any Conversion Vans/Cargo Vans, Conversion Buses or tent trailers towed behind motorcycles at our RV Resort.
  6. Shhhh... between 11pm MST to 7am MST. Please respect your neighbours at all times.
  7. Please only use propane fire pits and barbecues. We sell propane fire pits in our RV Office Shop.
  8. Please ensure you clean up your site and take all your belongings when you depart.
  9. We share our beautiful resort with wildlife. Please keep your site free of garbage, recyclables and coolers.
  10. Sani-Dump available.
  11. Please off-road in designated areas off the Resort property.
  12. When departing please place site tag in the “site tag drop off” box located on the drive-out exit.
  13. Please follow our policies and regulations; we would be sad to see you have to leave sooner than expected. Please review our COVID-19 Policies and Procedures.
  14. For the safety of our guests please refrain from skateboarding and rollerblading on RV Resort property.
  15. We are a pet friendly RV Resort; please read our pet policy.
  16. For the safety of all our guests and surrounding area please refrain from using Fireworks.
  17. We love our green grass, and in order to keep it lush and green please keep mats, dining tents, pet enclosures and picnic table on the asphalt pads.
  18. Management assumes no responsibility for accidents, injury, loss or damage of any kind.
Be Bear Aware
Living In Bear Country
We are lucky to share our backcountry with various wildlife, so it is important to be aware of safety tips to help keep you and your family safe. Be sure to clean up after all meals and dispose of garbage in the appropriate facilities. Be sure to lock up all food, cosmetics, and anything that smells ‘yummy’ to a bear, especially fish! While staying in bear country, keep children close and in sight and stay on all marked trails. If you spot a bear, make a wide detour and leave the area immediately. Make loud noises and warnings signs.

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