Privacy Policy - Fairmont Hot Springs Resort
  • TERMS OF USE

    All material found in the pages of www.fairmonthotsprings.com (“Site”) is protected under the copyright laws of Canada. Certain names, words, titles, phrases, logos, icons, graphics or designs in the pages of this Site may constitute trade-names, trade-marks or service marks of Fairmont Hot Springs Resort (“Resort”). The display of trademarks, trade names or service marks on pages at this Site does not imply that a license of any kind has been granted to anyone else.

    You are free to download the material posted on this Site for non-commercial purposes, to store it temporarily on a single computer, and to print it solely for your own personal purposes. You agree that you do not acquire any ownership rights in any downloaded content. You may not distribute copies of the material for any purpose or ‘frame’ it in any site you create or operate. You agree to abide by all copyright notices, information and restrictions contained in any content on this Site.

    Any unauthorized downloading, transmission, republication or other copying or modification of material posted on this site, including trademarks, trade names and service marks, may violate federal, common or civil law trade-mark law and copyright law, and may result in legal action.

    The Resort reserves the right to take legal action against any unauthorized use of the trade-names, trademarks and images of the Resort found on this Site.

  • DISCLAIMER OF WARRANTIES

    The Resort has compiled the information on this Site for the use of guests, prospective guests and travel professionals. The information, material and software algorithms contained in this Site or which may be downloaded from this Site, including text, graphics and hyperlinks, are provided ‘as is’ and ‘as available’.

    The information and material contained in this Site are believed to be accurate and complete at the time of their posting. Although the Resort attempts to ensure that all information and material remain current and accurate, they are subject to change without notice and the Resort does not warrant their accuracy, completeness and currency at all times.

    In addition, the Resort does not warrant the accuracy, adequacy or completeness of software algorithms and expressly disclaims liability for errors or omissions in any software algorithms.

    No warranty of any kind, implied, express or statutory, including but not limited to warranties as to non-infringement of intellectual property rights or third party rights, title, latent defects, uninterrupted service, merchantability, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with the information, materials and software algorithms.

  • EXCLUSION OF LIABILITY

    In no event will the Resort be liable for any damages, including without limitation, direct or indirect, special, incidental, moral or consequential damages, loss of profits, opportunities or information or for expenses arising in connection with this Site, any software algorithms available on this Site, nor with any hyperlinked website or for the use of or the inability to use such material, software algorithms or hyperlinked website by interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if the Resort is advised of the possibility of such damages, losses or expenses. Software algorithms made available and hyperlinks to other Internet resources are at your own risk. The content, accuracy, opinions expressed, and other links provided by these software algorithms and resources are not investigated, verified, monitored, or endorsed by the Resort.

  • LINKS TO THIRD PARTY WEBSITES

    The Resort does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. The Resort provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by the Resort of the linked website or any information contained in it.

  • NO UNLAWFUL OR PROHIBITED USE

    As a condition of your use of this Website, you warrant to the Resort that you will not use this Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although the Resort may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Site, the Resort is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. The Resort will fully cooperate with any law enforcement authorities or court order requesting or directing Fairmont to disclose the identity of anyone posting any such information or materials.

  •  PRIVACY POLICY

    Last Updated: March 2019

  • About our Privacy Policy

    At Fairmont Hot Springs Resort (“Resort”) the privacy and confidentialty of user information is important. We are committed to protecting and safeguarding your privacy while visiting our website, namely, www.fairmonthotsprings.com (hereinafter all identified URLs are collectively referred to as the “Site”).

    Amendments to this Privacy Policy will be posted to the Site and will be effective when posted. Your continued use of the Site following the posting of any amendment to this Privacy Policy shall constitute your acceptance of such amendment. FHSR will not disclose identifiable user information to any third party without consent.

    Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users.

    Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.

    This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

  • What information is collected about you? How do we use it?

    We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Resort, participate in one of our promotions or contests, or subscribe to our e-mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.

    Information collected on the Site may be used to:

    • Enter your email in our promotions or contests
    • Send marketing communications or surveys to you
    • Respond to your questions or suggestions
    • Improve the quality of your visit to our Site

    All forms will provide an opt-out button to allow you to choose not to participate in (Resort) lists and future digital marketing. In deciding whether or not to join such lists, please note that they are only used for our sites purposes or in joint promotions with a partner. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

  • Permission for Use

    We may collect and use personal information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by the Resort, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

  • Protecting Your Information

    We would like our Site visitors to feel confident about using the Site so we are committed to protecting the information we collect. We have implemented a security program to keep information that is stored in our systems protected from unauthorized access.

  • Withdrawing Consent to Use

    If, after permitting use of your personal information, you later decide that you no longer want the Resort to include you on its mailing or digital marketing lists or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.

  • Use of Aggregated Data

    We are interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, the Resort may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

  • Exceptions to the Privacy Policy

    We have two exceptions to these limits on use of personal information:

    • We may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of the Hotel from unauthorized use, or misuse, of the Site or anything found at the Site.
    • We may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

  • Use of Cookies

    To enable features at the Site, we may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

    We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our Site, you also provide us with information that doesn’t reveal your personal identity — what type of destination you’re exploring, for example. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

    You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you “click” on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.

  • Children’s Privacy

    Please be aware that we have not designed this Site for, and does not intend for it to be used by, anyone under the age of 18. Accordingly, this Site should not be used by anyone under the age of 18. Our privacy policy prohibits us from accepting users who are under the age of 18. We specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should we inadvertently acquire personal information or other data from users under the age of 18, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from the Resort.

  • Links Provided to Other Sites

    We may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as our site. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

  • Your Consent to This Privacy Policy

    Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by www.fairmonthotsprings.com, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves www.fairmonthotsprings.com from responsibility to the user.

  • Policy Modifications & Contacting Hotel

    The Resort reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact us at:

    Fairmont Hot Springs Resort

    5225 Fairmont Resort Road,

    Fairmont Hot Springs, BC, V0B 1L1

    Phone: 1.800.663.4979

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