Front Desk Assistant Manager

Ends Tuesday, Dec 31st 2019
Position Full-time
Division Front Desk / Reservations

Fairmont Hot Springs Resort is looking for a Front Desk Assistant Manager who will be responsible for creating the best possible guest experience in all of the organization’s accommodation options (lodge rooms, cabins/cottages, RV/camping sites and employee accommodations) and providing leadership and direction to the departments that deliver this experience.

Duties include:

  • Supervision and performance management of all Front Desk/ Guest Service staff
  • Resolve guest concerns, issues and follow-up
  • Assist in monitoring an annual departmental operating budget
  • Coordinate and communicate with all operating departments to enhance guest experience
  • Prepare schedule based on weekly room forecast
  • Work regularly scheduled shifts of 3-11 Thursday to Monday


  • Minimum of 1 year experience in supervisory role
  • Have a high level of leadership as well as management skills
  • Superior written and oral communication skills
  • Excellent organizational and time management skills, with the ability to set priorities for self and others
  • Proficient with computers

Please send your resume to Human Resources at or fax to 250.345.6616

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