Front Desk Assistant Manager

Ends Monday, Dec 31st 2018
Position Full-time
Division Front Desk / Reservations

Fairmont Hot Springs Resort is looking for a Front Desk Assistant Manager who will be responsible for creating the best possible guest experience in all of the organization’s accommodation options (lodge rooms, cabins/cottages, RV/camping sites and employee accommodations) and providing leadership and direction to the departments that deliver this experience.

Duties include:

  • Supervision and performance management of all Front Desk/ Guest Service staff
  • Resolve guest concerns, issues and follow-up
  • Assist in monitoring an annual departmental operating budget
  • Coordinate and communicate with all operating departments to enhance guest experience
  • Prepare schedule based on weekly room forecast
  • Work regularly scheduled shifts of 3-11 Thursday to Monday


  • Minimum of 1 year experience in supervisory role
  • Have a high level of leadership as well as management skills
  • Superior written and oral communication skills
  • Excellent organizational and time management skills, with the ability to set priorities for self and others
  • Proficient with computers

Please send your resume to Human Resources at or fax to 250.345.6616

Please be aware that due to the Canada Post Strike, items may not arrive in time for Christmas. Dismiss

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