Guest Services & Booking Policies

Our friendly guest services agents are happy to assist you in making your visit to Fairmont Hot Springs Resort a relaxing and rewarding experience.

Info box 

General Policies

Our Booking & Cancellation Policy: Fairmont Hot Springs require a one night deposit at time of booking for all room nights and packages.  The remainder of your stay is payable upon check-in with presentation of photo identification.  Cancellation before 3 days or 72 hours of your arrival is 100% refundable.  Cancellation within the 3 days or 72 hours in non-refundable.

  • Check in time is 4:00 pm (Mountain Time).
  • Check out time is 11:00 am.
  • Sorry, pets are not permitted in the Lodge. We do have a limited amount of pet dog only rooms in Juniper Lodge, please call reservations for more details.
  • The Lodge is a non-smoking building. Please do not smoke in any guest rooms or on the balcony or patio area.
  • Other than one-of-a-kind specialty rooms, we cannot guarantee room numbers or specific room locations; however, we will do our utmost to accommodate such requests.
  • Sorry, we do not have children's cots available at the resort.

Eco-Stay Program

Did you know that Carbon offsetting was the New Oxford Dictionary’s word of the year in 2010? In order to reduce our carbon footprint and our impact on the environment, Fairmont Hot Springs Resort is officially participating in the Eco-Stay Program. Please join us in the fight against climate change.

FHS Eco Stay