Security Officer

Reference number: 01137
Post Date: 05 January 2015
Application Close Date: 28 February 2015
Division: Administration
Position Status: Full-time
Brief Description:

The successful candidate will possess a valid drivers license, and valid, BC Security License, a strong independent work ethic. This position works evenings and midnights, and is responsible for security around the resort. Wage dependent on experience.

Responsibilities:

• Ensure the property is secure after hours, reporting on any areas found to be insecure
• Patrol common areas to report on, and discourage inappropriate activities of either guests or staff
• Respond to requests for aid by guests or staff, and contacting appropriate responders where deemed appropriate
• Represent the interests of the resort during off-hours

Qualifications:

Qualifications include:
• Security designation as required by BC Law
• First Aid mandatory, Level 3 First Aid preferred
• Computer literate
• Able to communicate effectively with the public
• High school diploma
• Security clearance

Working Conditions

This position is only on at night (midnight shift) and so shift work is mandatory.  There is physical exertion involved in the position, requiring that the employee be physically fit.

Physical Requirements

As the security person is always ‘on call’, breaks when possible

Direct Reports

None.

How to Apply:

Please email us your resume and cover letter if you are interested in this available position.

email: dsheedy@FHSR.com

p: 250.345.6004

f:  250.345.6616

Assistant Manager - Housekeeping

Reference number: 01136
Post Date: 05 January 2015
Application Close Date: 28 February 2015
Division: Administration
Position Status: Full-time
Brief Description:

The Assistant Manager of Housekeeping for Fairmont Hot Springs Resort provides  direction and guidance in the day to day operations in Housekeeping and Laundry; and advises on the overall operation of the Lodge including guest rooms, public areas, hotel cleanliness and  guest concerns and requests.

Responsibilities:

• Responsible for the day to day operations of all housekeeping services including the cleaning of lodge rooms and public areas and the operation of the laundry by effective planning, organization and supervision.
• Manage and control the inventory of guest supplies, linens, chemicals, cleaning supplies, equipment, uniforms and all other required items.
• Scheduling all staff based on room occupancy and ensuring all assignments are completed in a timely manner.
• Conduct morning pre-shift briefings to inform staff of all resort events.
• Prepare the daily work assignments for Room Attendants based on room occupancy and arrivals report.
• Ensure payroll hours are entered and daily labor costs are reported.
• Inspect rooms and public areas to ensure cleanliness standards are met.
• Communicate with Front Desk and Maintenance to monitor guest concerns, arrivals and departures, VIP guests and room maintenance and follow up on issues and conflicts.
• Assist with the preparation of the  annual operating budget for Housekeeping and Laundry based on room occupancy and monitor monthly costs and overages.
• Participate in strategic, financial and guest satisfaction planning and implementation.
• Assist with the preparation of the annual Capital Budget and Business Plan.
• Guide employee performance by holding staff accountable and meeting realistic and obtainable goals.
• Assist with the recruitment and hiring of long term and seasonal staff.
• Participate in the training of all staff including daily cleaning procedures, hotel policies and procedures, fire and emergency procedures and health and safety procedures.
• Encourage positive staff moral and provide leadership and consultation to all staff by communicating employee policies, productivity expectations and evaluating overall individual performances.
• Monitor guest concerns and resolve problems.
• Maintain close and effective working relationships with all departments.
• Overall responsibility for the department when the Housekeeping Manager is unavailable.

Qualifications:

• Post secondary education in hospitality/hotel field.
• Supervisory experience, preferable in the hotel environment.
• Demonstrated leadership skills as well as supervisory skills
• Excellent verbal and written communication skills
• Ability to organize, motivate and manage a large multicultural and diverse department
• Strong interpersonal skills
• Conflict resolution skills and problem solving ability
• Financial/budgeting experience or education
• Front Desk experience or education
• Knowledge of Word and Excel at an advanced level
• Knowledge of and ability to navigate Maestro.

Working Conditions

The nature of the position will require working outside the normal working week.  This will include working weekends and statutory holidays and some evenings.  Reporting deadlines and daily requirements may require additional time spent on a day to day basis.  Travel outside the property on business may be periodically required as well.

Physical Requirements

The position requires daily walks throughout the property, standing for extended periods of time, and related bending motions several times a day.

Direct Reports

Housekeeping Supervisors; Room Attendants; Laundry Attendants; Housepersons.

How to Apply:

Please email us your resume and cover letter if you are interested in this available position.

email: dsheedy@FHSR.com

p: 250.345.6004

f:  250.345.6616

It’s the most beautiful time of year here at Fairmont Hot Springs Resort (FHSR). The leaves are turning, the brisk morning air and beautiful sunny skies. All this just in time for a beautiful Thanksgiving away from home! This year at FHSR we have tons of family fun activities going on all over the place! From apple bobbing, pumpkin carving and arts and crafts to kayak tours, nature hikes and movie nights. This really is the ultimate family thanksgiving destination! Join us in Bear’s Paw Bar and Grill on Saturday AND Sunday for Live Music from Dean Ray!   Read more

1st Cook

Reference number: 01130
Post Date: 05 January 2015
Application Close Date: 31 March 2015
Division: Food & Beverage
Position Status: Full-time
Brief Description:

Execute  service from either line or banquets, produce mis en place for kitchen, maintain sanitation &  safety at all times, put forth a positive attitude towards position & colleagues

Responsibilities:

• Show up for scheduled shift on time and in proper uniform each day
• Communicate before and during shift in kitchen with chef de partie/lodge chef as to primary tasks to be achieved
• Complete training as execute assigned station with precision and consistency
• Follow health & safety procedures and adhere to safety regulations
• Continuously put forth a positive effort
• Monitoring prep levels based on business levels
• Work all stations in kitchen with confidence &  success
• Ability to read, translate & execute all recipe specifications
• Ability to adapt to change quickly and make responsible decisions
• Follow sanitation guidelines as per management

Qualifications:

• previous culinary experience necessary
• a positive attitude is a must
• able to comprehend English written and spoken
• must be a team player
• good hygiene practices
• must have a desire for the industry, to be creative and create

 

Working Conditions

• shift work is expected (am, pm or both)
• locations may vary as we have 9 F&B outlets resort wide
• holidays are usually our busiest times

Physical Requirements

• standing for 8 hours is required (with breaks)
• lifting up to 50 lbs on certain occasions

Direct Reports

Chef de Partie

Lodge Chef

How to Apply:

Please email us your resume and cover letter if you are interested in this available position.

email: dsheedy@FHSR.com

p: 250.345.6004

f:  250.345.6616

Bed, Breakfast & Dinner Special

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BBD
Come enjoy all that Fairmont Hot Springs has to offer on our Bed, Breakfast and Dinner package available until May 14, 2015!

Come enjoy all that Fairmont Hot Springs has to offer on our Bed, Breakfast and Dinner package available until May 14, 2015!

Package Includes:

  • Accommodation in a classic mountain view room
  • 2 Breakfasts
  • 2 Dinners (entrees only)
  • Unlimited access to the guest-exclusive hot pool and amenities including Nordic hot and cold plunge pools, steam room and sauna, as well as access to the legendary hot mineral pools — Canada’s largest!

Package Pricing:

Info box 

Fairmont Hot Springs Resort requires a one night deposit plus applicable taxes at the time of booking.  The remainder of your stay is payable upon check-in with presentation of photo identification. Cancellation before 72 hours of your arrival is 100% refundable. The initial one night deposit will be charged if cancellation is made within 72 hours of your arrival.

Rates are subject to applicable tax . Does not apply to Group Bookings. All rates are quoted in Canadian funds and are subject to change. Lodge guests enjoy unlimited access to our hot mineral pools during pool hours. Blackout dates apply: May 15 - 17, 2015; June 26, - July 4, 2015; July 31 - August 2, 2015; September 4 - 6, 2015; October 9 - 11, 2015; December 22 - January 2, 2016.  Conditions may apply to all packages and programs. Rates and offer subject to availability, cancellation and change without notice. All facilities and programs subject to seasonality and change without notice. Available for new reservations only.

CLICK HERE to book and use Promo Code BBDPKG or call 1.800.663.4979

Reservations Agent

Reference number: 01115
Post Date: 13 April 2015
Application Close Date: 01 May 2015
Division: Front Desk / Reservations
Position Status: Full-time
Brief Description:

This full-time position requires an individual with personable, professional phone etiquette and a positive work attitude.

Responsibilities:

Duties include but not limited to booking room reservations, providing detailed resort information and maximizing revenue through the sale of special events and resort activities.

Qualifications:

The successful candidate will have:
- Strong listening and verbal communication skills
- Excellent organizational skills with attention to detail
- Exceptional customer service skills with a passion for exceeding guest expectations
- The ability to concentrate & focus in an active environment and handle multiple priorities under pressure
- Experience in working in a team based environment
- Proficient computer skills

Working Conditions

A flexible schedule, including evenings and weekends, is required.  Previous call centre experience is an asset.
Fairmont Hot Springs Resort offers a competitive salary and benefits package with access to all resort amenities.

Direct Reports

Reservations Supervisor

How to Apply:

Interested applicants please forward their resume with references before May 1, 2015 to the attention of:
Human Resources – David Sheedy
Fax: 250-345-6616 or e-mail to hr@fhsr.com

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