Reservations Agent

Reference number: 01115
Post Date: 15 September 2014
Application Close Date: 02 October 2014
Division: Front Desk / Reservations
Position Status: Full-time
Brief Description:

This full-time position requires an individual with personable, professional phone etiquette and a positive work attitude.


Duties include but not limited to booking room reservations, providing detailed resort information and maximizing revenue through the sale of special events and resort activities.


The successful candidate will have:
- Strong listening and verbal communication skills
- Excellent organizational skills with attention to detail
- Exceptional customer service skills with a passion for exceeding guest expectations
- The ability to concentrate & focus in an active environment and handle multiple priorities under pressure
- Experience in working in a team based environment
- Proficient computer skills

Working Conditions

A flexible schedule, including evenings and weekends, is required.  Previous call centre experience is an asset.
Fairmont Hot Springs Resort offers a competitive salary and benefits package with access to all resort amenities.

Direct Reports

Reservations Supervisor

How to Apply:

Interested applicants please forward their resume with references before Oct. 10th, 2014 to the attention of:
Human Resources – David Sheedy
Fax: 250-345-6616 or e-mail to

Summer is quickly winding down and the school bells are almost ringing! So why not have one last party and celebrate a fantastic summer!! This weekend at Fairmont Hot Springs Resort we have TONS of activities going on for you and your family! Saturday August 30th join us for a fun themed day at our Hawaiian Luau!  Treats, balloons and awesome specials at Poolside Shop, Brewers Market and Bear Essentials! 11:30am join us outside Brewer’s Market for a Piñata Bust!   Read more

Wine Festival

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Wine Festival
The East Kootenay Wine Festival celebrates the very best wines from British Columbia. Stay tuned for 2015 dates and packages coming soon!

The East Kootenay Wine Festival celebrates the very best wines from British Columbia, and the event gets bigger and better every year! 2015 dates coming soon!

Package guests will enjoy a gourmet wine-paired dinner featuring winning wines from the previous years' Festival. They also experience an exclusive opportunity to be part of the “People's Choice” Judging panel and choose the winners of the Festival competition.

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Wine Festival packages and individual tickets are only available for guests aged 19 and over. Fairmont Hot Springs Resort requires a one night deposit plus applicable taxes at the time of booking.  The remainder of your stay is payable upon check-in with presentation of photo identification. Cancellation before 72 hours of your arrival is 100% refundable. The initial one night deposit will be charged if cancellation is made within 72 hours of your arrival.

Rates are subject to applicable tax . All rates are quoted in Canadian funds and are subject to change. Lodge guests enjoy unlimited access to our hot mineral pools during pool hours . Conditions may apply to all packages and programs. Rates and offer subject to availability, cancellation and change without notice. All facilities and programs subject to seasonality and change without notice. Available for new reservations only.

Monty the Moose has finally arrived! Come hang out with Monty at Base Camp or catch him cooling off by the pools!   Read more

Customer Appreciation Night! On July 25th we want to celebrate you! Join us at Mountainside Grille for a night of delicious food, live music and great company! Tickets are $25 per person and include a massive buffet dinner and a front row seat to one of the valley’s own, Valley Forged! See you next Friday, July 25 at Mountainside Grille. Doors open at 6pm! Tickets can be purchased by calling 250.345.6514 or dropping by Mountainside or Riverside Golf Courses! Valley Forged BiographyValley Forged is   Read more

This blog post is purely dedicated to sharing my amazing kayaking experience with you, but before that I thought it would be appropriate to share with you just who I am! My name is Cherise, I am the new Social Media & Marketing Coordinator here at Fairmont Hot Springs Resort. Originally from White Rock, British Columbia I have spent the last few years travelling the world and am overjoyed to be calling Fairmont my new home!   Read more

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