Wine is a wonderful thing, but when you learn from Erin Dowsett, Supervisor at Mountain Flowers it tastes even better! Erin guided us through some of the best wines from Summerhill Pyramid Winery in the Okanagan Valley, British Columbia. The pyramid is especially unique as it is second only to the Great Pyramid of Egypt for alignment and precision and is used in the art of winemaking. The twenty year experiment at Summerhill Pyramid Winery has been proving the effect of sacred geometry with its track record of delicious wines and international gold medals.   Read more

Front Desk Guest Services Agent

Reference number: 00866
Post Date: 05 January 2015
Application Close Date: 28 February 2015
Division: Front Desk / Reservations
Position Status: Full-time
Brief Description:

The Guest Services Agent provides the vital service of making bookings, arrangements and reservations for guests of the Lodge. They will provide information about the property and answer questions our customers bring forward. This position is open to seasonal and full time applicants.

  • Provide excellent customer service to customers and staff
  • Make room reservations for the Lodge.
  • Operate financial transaction equipment.
  • Make reservations for guests at Food & Beverage outlets.
  • Handle bookings for our activities and recreation.
  • Arrange tee times for guests at our golf courses.
  • Actively promote sales of retail product and activities.
  • Complete daily reports of all transactions.


  • Friendly and outgoing personality, tidy appearance
  • Enjoys talking to people, confident in handling customer complaints
  • Excellent interpersonal communication skills
  • Secondary education or higher
  • A knowledge of resort offerings, and offering within the valley
  • Knowledge of computers and POS systems, Maestro booking an asset
  • Customer service skills and or/retail experience
  • Telephone systems experience desired
Working Conditions

The nature of the job requires working varied hours/days as required and locations. It may also involve 10 hours shifts (maximum 4 shifts a week). Challenges may arise with staff and clients needs and need to be addressed in a professional and calm manner.

Physical Requirements
  • Long periods of standing. Comfortable footwear is essential to ensure good health is maintained.
Direct Reports

Reports to the Front Desk Manager and Front Desk Supervisor.

How to Apply:

Please apply to HR Manager David Sheedy:

Tel: 250.345.6004

Fax: 250.345.6616


Mountainside, which has undergone major improvements in the wake of this summer's debris flow, is set to re-open!

Our golf team has been working round the clock to make sure Mountainside Golf Course is ready to re-open on Friday August 31. The course has been closed since the debris flow of July 15, when tonnes of debris was unexpectedly deposited on the course, affecting seven holes.

Acclaimed golf a...  Read more

  The forceful torrent of mud, rock, and debris that came roaring down the Fairmont Creek on July 15th didn’t only bring muck into many areas of the town it brought new opportunity for Mountainside Golf Course. Last week, renowned golf course architect, Doug Carrick was on site to examine how to make the best use of mother’s natures materials to improve and redesign the affected holes.   Read more

We are literally bubbling with excitement as we look forward to our re-opening date of Friday, August 3rd. The Fairmont Hot Springs Resort natural mineral pools, lodge, RV Park and all associated outlets will re-open next Friday - in time for the sunny long weekend.    Read more

  Work continues dawn to dusk at Fairmont Hot Springs Resort. Teams have been working hard as they dig for the source of the natural hot springs and re-establish water connections back to the lodge.   Read more

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