When you think of Salmon one of the first things that probably come to mind is the Ocean. Sure the ocean is packed full of gigantic Salmon, but believe it or not prior to 1942 in our area of the world you could see enormous 40lb Chinook Salmon swimming the rivers of the Columbia.   Read more

Fairmont Hot Springs Resort is proud to once again sponsor and host the Columbia Valley Salmon Festival, a community arts and cultural festival celebrating the life journey of the wild Kokanee salmon and the Columbia River. Held in the beautiful BC Rockies resort town of Fairmont Hot Springs and the surrounding area, the Festival takes place this coming weekend of September 28-30   Read more

It’s the Fall, which means that wildlife are abundant in our area getting ready for the cold months by filling their bellies as much as possible before hibernation or heading down South. One of the biggest attractions of the Canadian Rockies is the wildlife, especially large mammals such as elk, moose, bighorn sheep, and bears, which are widespread and easily viewed in our area. All these animals are wild, so precautions need to be taken to not disrupt their environment and to not interfere with their activity.   Read more

The Canada Goose, native to North America, is a commonly seen symbol of Canada, easily recognized by its black head and neck with a white 'chinstrap'. As autumn rolls in and the air turns crisp, the Columbia Valley and the wetlands near Fairmont Hot Springs Resort become busy with migrating geese. Declining numbers in the 1950's and an estimated 1 million geese population in North America, has been revived with wildlife management. The Canada Goose is now flourishing and researchers have estimated there are more than 8 million Canada Geese in North America today.   Read more

Wine is a wonderful thing, but when you learn from Erin Dowsett, Supervisor at Mountain Flowers it tastes even better! Erin guided us through some of the best wines from Summerhill Pyramid Winery in the Okanagan Valley, British Columbia. The pyramid is especially unique as it is second only to the Great Pyramid of Egypt for alignment and precision and is used in the art of winemaking. The twenty year experiment at Summerhill Pyramid Winery has been proving the effect of sacred geometry with its track record of delicious wines and international gold medals.   Read more

Front Desk Guest Services Agent

Reference number: 00866
Post Date: 05 January 2015
Application Close Date: 28 February 2015
Division: Front Desk / Reservations
Position Status: Full-time
Brief Description:

The Guest Services Agent provides the vital service of making bookings, arrangements and reservations for guests of the Lodge. They will provide information about the property and answer questions our customers bring forward. This position is open to seasonal and full time applicants.

  • Provide excellent customer service to customers and staff
  • Make room reservations for the Lodge.
  • Operate financial transaction equipment.
  • Make reservations for guests at Food & Beverage outlets.
  • Handle bookings for our activities and recreation.
  • Arrange tee times for guests at our golf courses.
  • Actively promote sales of retail product and activities.
  • Complete daily reports of all transactions.


  • Friendly and outgoing personality, tidy appearance
  • Enjoys talking to people, confident in handling customer complaints
  • Excellent interpersonal communication skills
  • Secondary education or higher
  • A knowledge of resort offerings, and offering within the valley
  • Knowledge of computers and POS systems, Maestro booking an asset
  • Customer service skills and or/retail experience
  • Telephone systems experience desired
Working Conditions

The nature of the job requires working varied hours/days as required and locations. It may also involve 10 hours shifts (maximum 4 shifts a week). Challenges may arise with staff and clients needs and need to be addressed in a professional and calm manner.

Physical Requirements
  • Long periods of standing. Comfortable footwear is essential to ensure good health is maintained.
Direct Reports

Reports to the Front Desk Manager and Front Desk Supervisor.

How to Apply:

Please apply to HR Manager David Sheedy: hr@fhsr.com

Tel: 250.345.6004

Fax: 250.345.6616


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