How It Works

stay. earn. enjoy. Earn rewards starting right now!

Step 1
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We value great customers like you, and would like to thank you for choosing our Resort. Joining Family First is absolutely free, and as soon as you register for the program, you can start earning valuable points. Even first time visitors to Fairmont Hot Springs Resort are eligible to join.

Step 2
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Every time you visit, show your Loyalty Card when you purchase an item or use one of our facilities. Every dollar you spend at any Fairmont Hot Springs Resort outlet earns one point. Our staff member will swipe your card and points will be loaded onto your Family First Card. You can then redeem these points for great rewards!

Step 3
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The more you spend, the more points you’ll earn. Just ask the cashier at any of our Fairmont Hot Springs Resort outlets to swipe your card when you make a purchase to earn points. The points you earn stay active as long as you do. If you don’t use your card (by adding or redeeming points) within 24-months from your last visit, all points on it will expire.


Ready to go? Fill our our online registration form and you'll be earning points on your next visit.